I took my car into Byers Imports on September 27 to be inspected for warranty repair of corrosion on the driver's side front fender.

Because the Volkswagen field representative - who, I was told, would have to approve all corrosion claims - Arnie Wadenstierna, was present, he went ahead and performed the inspection.

He decided, due to the short time that I had owned the car, that the history of the rust was unknown, and therefore it could have been neglected, and denied the warranty claim on those grounds. He did offer to pay half of the bill at Rife's Autobody, said that that would be good for 30 days, and estimated that it would be approximately $600. Today (October 20,) I got a quote for that repair of $981.03 - half of which would be $490.52. I feel that any charge is violating Volkswagen's warranty terms, and I am complaining about that $490.52 charge, which will become a $981.03 charge after October 27.

However, the warranty states that corrosion caused by not promptly repairing paint damage or surface rust is not covered. There is a Technical Bulletin, 5006-02, released by Volkswagen documenting an assembly issue that applies to my car, and causes rust in the exact area that I have rust in - in other words, the rust was likely caused by a manufacturing fault, and not surface rust or paint damage that wasn't repaired promptly.

I contacted Volkswagen Customer Care on October 4, and they said that the field representative's decision is final.

No work has been performed, and I have not paid Volkswagen, Byers Imports, or Rife's Autobody. However, I would like to get the repairs performed.

Attached is a scan of the two pages of the corrosion warranty in PNG format, a scan the Other Terms referenced in that warranty in PNG format, a copy of the quote from Rife's Autobody, a photo of the rust, and a copy of the Technical Bulletin.

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I would consider Volkswagen honoring their corrosion warranty, and covering the repair at their cost to be a reasonable resolution to my complaint.